At Westthorpe BIC we are continually looking to provide quality service and value for money.

To assist us to improve the service we provide, we will be conducting a tenant satisfaction survey annually. I would be obliged if you could complete the questionnaire and return it to me by 8th June 2011.

» Required Fields

» Name:

» Company:

» Office No:

This information is confidential and will not be disclosed to any other organisation.

OFFICE SPACE

» How Satisfied are you with the office space you occupy within the centre?

Satisfied
Dissatisfied
Neither

If Dissatisfied what improvements could be made?

SERVICES/FACILITIES

Indicate which services/facilities you use regularly from the choices below and please select your satisfaction level from the drop down box.

Reception

Telephone

Broadband

Post

Meeting rooms

Heating

I.T

Car Parking

Business Support

Recycling

Please suggest any ways in which the service/facility could be improved?

Business Support
A business advisor is on site at Westthorpe BIC one afternoon a fortnight.

» Are you aware that there is a business advisor on site?

Yes
No

» Are you happy for us to arrange a follow up or introductory meeting with the business advisor

Yes i am happy to arrange a meeting
No i would like no further contact
I would like a follow up.

Do you require any other business support, eg links with the universities?

Networking
We are planning a programme of networking events this year and we are hoping to get tenants more involved.

Please suggest any networking events that you feel would benefit you or would be of interest to you?

Chamber of commerce speak out sessions where each business talks about themselves for five minutes
Marketing
E-Business Club
A local person made good success story - how did they do it.
Business Link Services (includes Train to Gain and Uk Trade and Investment)?
Other

If you selected other please state

PRICING

» How satisfied are you with our services in terms of value for money?

satisfied
dissatisfied
neither

If dissatisfied, what improvements could be made?

WEBSITE

» Have you visited our website?

Yes
No

How could we improve the website?

OVERALL IMPROVEMENT

Please use this box to let us know how we could improve on any of the facilities/services we provide, or whether you are particularly satisfied or dissatisfied with any aspects of the range of facilities provided at westthorpe BIC.

Thank you for giving your time to fill in this questionnaire.

Alison Furness, Business Centre Manager.

Westthorpe Tenants Survey